---
title: Transamerica- LTC Updates -March 2020
description: Transamerica
---

## Planning Tips and Carrier News for Advisors

- [The Advisor's View of Long-Term Care Planning](https://www.ltcipartners.com/blog)
- [Planning Tips and Carrier News for Advisors](https://www.ltcipartners.com/carriernews)
- [Consumer Planning Blog](https://www.ltcipartners.com/planning-for-long-term-care-in-america)
- [Group LTC Benefits Blog](https://www.ltcipartners.com/group-ltc)
- [On-demand webinar library](https://www.gotostage.com/channel/ltcipartners)

- [The Advisor's View of Long-Term Care Planning](https://www.ltcipartners.com/blog)
- [Planning Tips and Carrier News for Advisors](https://www.ltcipartners.com/carriernews)
- [Consumer Planning Blog](https://www.ltcipartners.com/planning-for-long-term-care-in-america)
- [Group LTC Benefits Blog](https://www.ltcipartners.com/group-ltc)
- [On-demand webinar library](https://www.gotostage.com/channel/ltcipartners)

[Jun 29, 2026

### John Hancock in-force rate action for select states

](https://www.ltcipartners.com/carriernews/john-hancock-in-force-rate-action-for-select-states)

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Mar 31, 2020 • [LTCI Partners](https://www.ltcipartners.com/carriernews/author/ltci-partners)

## Transamerica- LTC Updates -March 2020

- [Transamerica](https://www.ltcipartners.com/carriernews/topic/transamerica)

- [Tweet](https://twitter.com/share)

End-to-End Virtual Selling Process

![](https://beacon.krxd.net/1x1_usermatch.gif?partner=LSIPcjxi_sfmc_sha256&partner_uid=636ec020c4740d4443c138b9099cb2711b1e760ea01f4c85c744dc5488b7c6ab) ![](https://beacon.krxd.net/1x1_usermatch.gif?partner=LSIPcjxi_sfmc_subid&partner_uid=242139502)

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|   LTC UPDATE — STAYING THE COURSE As COVID-19 concerns take hold, feelings of uncertainty are common — even normal. You may have questions about how to conduct business, including what steps can be taken to minimize personal contact with clients and partners alike. Here are a few updates. End-To-End Remote Selling The Transamerica e-App is designed to help you submit business with ease, no matter where you are. Log into ARC to access the e-App — an easy to use tool to complete and submit your LTC application. DocuSign is provided as part of the e-App process for agents and clients to use to sign and submit applications. Watch the training video below to see how simple the process is. SIGN IN WATCH TRAINING For e-App support call 855-556-5440 from 7:30 a.m. to 6:30 p.m. CT or email webapphelp@transamerica.com. Underwriting and Support Under our Business Continuity Plan, New Business, Underwriting, Sales Support, and all other departments related to LTC are operating at normal capacity. To provide comfort to your clients, consider sharing these important underwriting points: • NO PARAMEDS — no visits, fluids, or other in-person requirements • Face-to-face visits — less than 5% of submitted lives impacted since 2017* • APS/medical records — no notable delays; monitoring closely • All other elements of the underwriting process are unaffected Together, we're invested for the long run. For questions, reach out to your GA or our Internal Sales Desk at 888-545-2713. Be sure to check ARC for updates. |
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|   Follow us   * Internal Transamerica data, as of March 2020. This email was sent by: Transamerica 4333 Edgewood Rd. NE, Cedar Rapids, IA 52499, US For Agent Use Only. Not for Use With the Public. 253642 © 2020 Transamerica 03/20 |
| --- |

![](http://click.email.transamerica.com/open.aspx?ffcb10-fe9f11757566047d71-fdf21577766d077f71177870-fe9f15747566017d71-fef11c767c6700-fe33167477650774701472-ffca11)

                                                           

## Written by [LTCI Partners](https://www.ltcipartners.com/carriernews/author/ltci-partners)

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