Great Advisors Have The Tough Talks

Financial planning has become remarkably sophisticated. Advisors model retirement income, taxes, market returns, longevity, Social Security, healthcare expenses, and legacy goals. But a retirement plan can look great on paper and still leave one very big question unanswered: What happens if the client needs help taking care of themselves due to a chronic illness or cognitive impairment? That's not a side issue. It's becoming an important part of retirement planning.

Great advisors don't only prepare clients for the retirement they hope to have. They help families prepare for the retirement they might have.

So, ask the uncomfortable questions:

  • Who will take care of you?

  • Where would you want to receive care?

  • Which assets would you use?

  • What happens financially to your spouse?

  • What role do you expect your children to play?

And perhaps the toughest question of all: Have you actually talked to your family about any of this?  

These may not be the easiest conversations you have with clients, but they may be among the most important. Don't just build the retirement plan. Have the family conversation. When an extended-care event occurs, the goal isn't simply to have enough money. It's to have choices, resources, and a family that knows the plan.

Insurance Isn't the Plan. It's One Way to Fund the Plan.

There isn't one right solution for every client. Depending on the client's health, age, assets, and goals, the conversation could include Traditional LTC Insurance, Hybrid Life + LTCI solutions, other insurance-based strategies, personally earmarked assets, or a combination of approaches. The question is how much of the risk the client wants to retain and how much, if any, they want to transfer.

Some clients may intentionally decide to self-fund. That's fine.

“We're going to self-fund” can be a strategy. “We've never really talked about it” isn't one.

The advisor's job isn't necessarily to sell the client a particular solution. It's to make sure there is a strategy behind the answer.

You Don't Have to Be the LTC Expert

Some financial advisors hesitate to have these conversations because they don't consider themselves long-term care experts. You don't have to be. You don't have to know every product, every underwriting guideline, or every care option. You just have to be willing to ask the questions.

When the conversation gets more specialized, bring in an insurance specialist, estate-planning attorney, tax professional, or other expert as appropriate. But there's a reason the financial advisor should start the conversation. You know the plan. You know what those retirement assets are supposed to accomplish. You understand the client's income needs, legacy goals, and family situation.

That gives you the ability to ask one very important question: “What happens to this retirement plan if you need extended care?”

The Worst Time to Have This Conversation

There's a really bad time to begin planning for long-term care: when someone already needs it.

At that point, the conversation is very different. The family may be making major decisions under pressure. Choices may be more limited. Family members may be learning what Mom or Dad wanted while simultaneously trying to determine how to deliver it and pay for it.

Planning ahead won't eliminate every problem. But it can give the family something incredibly valuable: a playbook.